Student Accounts Assistant

Ohio Wesleyan University   Delaware, OH   Part-time     Accounting
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Posted on April 10, 2021

Student Accounts Assistant (Part-time) Ohio Wesleyan University 

Position duties and responsibilities include:

  • Represent the university with a professional demeanor and customer service orientation. 
  • Assist with entry of additional tuition charges and miscellaneous fees in the student accounts system. 
  • Assist with 1098-T form information processing and handling.
  • Research student information necessary to answer questions posed by students and families regarding student account balances, payments, payment plans, and deadlines.
  • Assist with collection efforts of students' accounts, Perkins loans, and University loans and other financing options. 
  • Assist with student refund processing in a timely manner.
  • Track students who utilize non-traditional payment options such as College Illinois, 529 plans, ROTC scholarships, VA funds, etc. 
  • Assist the Manager of Student Accounts with various account reconciliation tasks.
  • Assist in required data entry as needed to maintain accurate records.  
  • Maintain a secure environment for all confidential information regarding any financial and student matters.
  • Assist in the maintenance of an appropriate accounts receivable records system.
  • Process checks, cash deposits, wire transfers, and ACH payments, and monitor payments made through third-party servicer. 
  • Understand the functionality of an online third-party payment system and provide help to students and families as needed.
  • Provide general outreach efforts via email, mail, phone, and/or text for all incoming, current and former students, if collection efforts are deemed necessary. Assist in completion of annual financial audits, internally and externally, if needed.
  • Perform other related duties as assigned. 

Qualifications:

  • A high school diploma or GED equivalent.
  • Two years’ work experience in accounts receivable or student accounts.
  • Demonstrated ability to learn and adapt to various computer programs.
  • Ability to manipulate data in Excel, analyze data, present findings, and act on conclusions.
  • Ability to protect and maintain the confidentiality of information.
  • Ability to plan work and complete tasks within prescribed deadlines.
  • Effective written communication skills 

Preferred qualifications:

  • Successful experience working with persons from diverse backgrounds;
  • Previous experience working with a student information system, such as PowerCampus, Colleague/Banner, etc.;
  • Ability to exercise sound judgment in unusual or new situations and to ask for help when appropriate;
  • Ability to accept a variety of assignments without losing focus;
  • Able to complete tasks with frequent interruptions from walk-ins;
  • Ability to download reports from a system into Excel;
  • Ability to successfully interact professionally and tactfully with multiple constituents;
  • Effective interpersonal skills;
  • Effective oral communication skills;
  • Willingness to engage with OWU’s mission and aims.   
  • Willingness to actively demonstrate support for diversity, equity, and inclusiveness and participate in fostering a respectful, positive work environment that welcomes all persons.