Chief People Officer
TNDC is a diverse and multi-tiered organization with strong potential and opportunity for growth that demands an unusually skilled and engaged leader to lead human capital efforts. We are seeking a collaborative, creative, and innovative partner to join our leadership team in designing, communicating, and executing a powerful strategy that continuously and successfully attracts, develops, motivates, and retains high level talent to support our mission. TNDC aspires to center racial equity in all of its work, and the CPO will function as the organization's Chief Diversity Officer. While this position includes oversight of a range of human resource functions, the vision for the role of the successful candidate for this position will exceed substantially the traditional scope of a Chief Human Resource Officer. The Human Resources Department is composed of 12 staff, including the CPO's direct reports - Director of HR and the Director, Racial Equity & Inclusion - as well as the Associate Director of Compensation and Benefits, Manager, Employee Relations and other HR/Talent roles . The position reports to the Chief Executive Officer and is part of the Executive Management Team. The ideal candidate will possess exceptional skill, interest, and expertise in envisioning and leading the development of organization-wide, human capital processes and initiatives that inspire current and prospective staff, support organizational excellence and growth, and model TNDC's core values.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES ("MUST HAVES"):
- 10+ years of highly successful experience in HR leadership, culture transformation and organizational development; minimum of 5 years of supervisory and staff management, coaching, mentoring and development experience
- Proven track record of leading, implementing, and achieving transformative organization-wide Diversity, Racial Equity and Inclusion outcomes
- Strategic talent acquisition, recruitment, talent management, and succession planning capabilities; Demonstrated success in attracting, developing, and retaining top talent
- Direct experience within a fast-growing enterprise in the successful implementation of organizational change strategy and practice that has demonstrably benefited organizational effectiveness
- Superior communication, presentation, negotiation, diplomacy, and persuasiveness skills
with an ability to articulate a clear and compelling vision and lead others to embrace and implement it - Exceptional interpersonal skills, with the ability to develop effective working relationships with people from diverse demographic and cultural backgrounds
OTHER SKILLS, ABILITIES, AND REQUIREMENTS:
- Proven ability to consistently meet deadlines and execute sound and accurate judgment
- Demonstrated ability to continually search for new information and the ability to adapt to new and ambiguous situations
- Demonstrated ability to analyze and interpret complex situations with multiple variables, to define problems, analyze data, establish facts, and draw valid conclusions
- Demonstrated ability to respond effectively to the most sensitive inquiries or complaints
ESSENTIAL DUTIES & RESPONSIBILITIES:
LEADERSHIP
- In collaboration with the Executive Management Team, create and communicate a vision for human resources and talent that is aligned with the organization's mission, values, and goals
- Provide strategic and functional expertise and coaching to the Executive and Senior Management Teams
- Actively participate as a member of the Executive Management Team and overall Management Team
- Effectively collaborate across the organization to ensure commitment to the Talent/HR vision and values and successful execution of Talent/HR initiatives
- Present to the Board of Directors on key Talent/HR matters
STRATEGIC THINKING AND CHANGE MANAGEMENT
- Analyze the external environment, including the performance of industry peers, against TNDC's strengths and challenges, and develop and implement Talent/HR initiatives that hold particular promise for the organization
- Align human resource initiatives and talent planning with organizational strategies, mission, values, and goals
- Develop, plan, and implement change management strategies to support organizational improvement and growth
- Advance TNDC's efforts to become an anti-racist organization
HUMAN RESOURCE MANAGEMENT
- Provide oversight for the Human Resource function ensuring human resource policies, programs, and processes are administered effectively and in compliance with relevant laws and regulations
- Provide direct supervision of the Director of Human Resources
- Provide direct supervision of the Director, Racial Equity and Inclusion
- Establish and reinforce a strong performance-based culture, with appropriate performance measurement in place
- Manage human resource-related risk
HUMAN RESOURCES POLICIES AND PROGRAM OVERSIGHT
- Inspire and oversee implementation of responsive human resources policies and programs including but not limited to training and development, recruitment, performance management, compensation, and benefits programs
- Build, implement, and maintain sustainable yet flexible human resource programs and processes that enable the organization to effectively attract, motivate, and retain high-performing employees
- Oversee the creation of job-related competencies for positions and integrate them into all core human resource efforts
- Develop, implement, and maintain an effective succession planning process
VALUES-BASED BEHAVIORS:
- Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person's views and assumptions. Is compassionate for the life circumstances of others
- Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers
- Identifies and takes advantage of opportunities for personal and professional development
- Coaches and encourages individual employees and teams, including the Executive Management Team; encourages the professional and personal development of staff; positively recognizes the accomplishments of staff in own work group and other areas of TNDC
- Comes to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets agreed upon deadlines
- Collaborates with other work groups, TNDC organizations, and outside organizations as appropriate, in a proactive and responsive manner
- Honors the private and confidential matters of co-workers. Protects the proprietary information of TNDC
- Follow rules, regulations, and policies. Positively contributes to implementing changes
- Communicates courteously and effectively with others; sets clear expectations
- Reinforces the importance of the core values within the work group and the larger organization by acknowledging behaviors that demonstrate or reflect Excellence Diversity, Integrity, Equity, and Collaboration
- Centers racial equity in directing and carrying out the work of the organization
- Deals with issues directly, in a respectful and timely manner. Approach should focus on resolving the issue while not criticizing the person
DESIRED PERSONAL CHARACTERISTICS & ATTRIBUTES:
In addition to the requirements below, TNDC staff and service members are expected to demonstrate the following personal characteristics and attributes critical for success, including but not limited to:
- Demonstrated leadership skills that inspire and motivate others
- Executive presence, results-orientation, and competitive drive
- Collaborative style and skill in building teams and developing people
- Balanced processing of and respect for differing/disparate perspectives
- Self-awareness and emotional intelligence/EQ skills
- High ethical standards and integrity aligning with the TNDC's values
- Authenticity and transparency
- Strategic thinker, planner, and experienced tactician
- Ability to adapt to TNDC's culture and effectively assimilate into its organization
- Analytical thinker, who synthesizes complex policy matters, identifies related business impacts and develops/executes communication strategies
- Exhibit strong judgment and focused decision-making skills
- Ability to work at all levels of the organization and develop a close rapport with other colleagues, partners, constituents, and employees
- Energized, challenged and inspired by working in communities of color and communities of color like the Tenderloin
MEASURES OF FIRST YEAR SUCCESS:
- Reduce incidence of regretted high potential talent losses and reverse the prevailing high attrition/high turnover trends
- Improve HR's Talent Acquisition capacity, response times and search delivery
- Develop, establish, build and cultivate productive and successful relationships with TNDC Executive Management Team, Senior Management Team, HR department, as well as other key stakeholders and constituents
- Lead, guide, advise, and manage TNDC's organization-wide introduction and integration of DREI management, leadership, and communication principles
EDUCATION:
- Bachelor's degree from an accredited college/university required; Master's degree in business, behavioral sciences and/or related areas a definite plus
COMPENSATION:
TNDC offers a salary commensurate with experience, as well as excellent benefits and perks including but not limited to:
- Health
- Dental
- Life, Short and Long-Term Disability Insurance
- 403(b) Retirement Plan
- Paid time off program